sorry to hear about your experience have you spken to their technical department without knowing your telephone number it is difficult to test your line and say what r8 you can get once the stable r8 is achieved. persevere if they can't fix it you are allowed to canx without fees. AS FOR THE COLLING OF PERIOD IT IS 14 DAYS FROM THE DAY YOU PLACE THE ORDER sorry that wasn't meant to be in capitals was shouting at m8 on msn