Hi,

I just wanted to know where I stand on this. About a month ago, I ordered a TV package to add on to my existing broadband I have with Virgin Media. I called several times before making the order as I had a few questions and each time I double checked the quote. However I have just got my bill through and they are charging me more per month than what I was quoted (on more than one occasion).

I have since complained to them and they have effectively told me that what I am being charged now is the correct price and what I was quoted was incorrect. Well that's great but they still mis-sold it to me. Also conveniently, as I find with almost every company I have a problem with, they don't have any record of what I was told on the account, despite the fact that I called more than once.

I just wanted to know if there was anything I could do other than canceling the package or putting up with this? Is there some kind of regulation to protect consumers when they have been given a quote to stop them getting charged more once they have made the order?

Also I am pretty much despondent now with the amount of times I get these problems with companies. I would say about 80% of the companies I deal with I get some kind of problem, which if I had recorded the conversation I would have had concrete proof to show them what I was told. Where do I stand on recording calls to companies? Someone once told me that you have to tell them you're recording the conversation (if you plan on using it as evidence) and they have been trained to hang-up if that's the case.

Thanks

Nathalie