Never trust so called experts, they're full of mis-information especially if they have an axe to grind, are jealous or work for a competitor.

Telecom Plus are Pyramid shaped as are Moneysupermarket, big boss at the top, cascading down to the real workers!  That's how business structure themsleves, yes there is a commision structure as there is in any Sales organisation including Financial Services - I should know I work for one not far from Moneysupermarket. 

 
Anyway here's where we all should be looking if we want to find accurate detail on Utility Warehouse the trading name of Telecom Plus Ltd.

www.telecomplus.co.uk' at the bottom of the page is a link to 'corporate information' and within this window is the 'Annual Report' - tells you all you need to know.