that is incredible - i got EXACTLY the same reply from some cretin at their customer services - in reply to an email telling them that i wish to cancel and NOT pay any cancellation fee - due to their appalling speeds.

something has to be done - watchdog, ofcom, small claims court - something

can you imagine if this was marks and spencers or sainsburys and you had bought something so bad?!?
you'd get your money back immediately, no problem.

i find it staggering that people are paying for hi-speed internet access and simply getting dial-up speeds - and theses idiots at pipex are happily taking everyone's money.

this is not only unbelievable, but it is getting serious now...