Been with Pipex internet for around 4 years so I am what you would think to be a loyal customer of thiers!

anyway, I asked to be release from my 12 month contract via email due to the connection keeps dropping, it goes slow often to 1mb speeds and connected over christmas at 1/2mb line speeds instead of the previous 8mbs I had been getting for 3 months. It's so unstable, one minute 4mbs throughput, then 1, then 1/2mb ect. I play alot of online games, but its useless with crap ping rates. Funny thing though is when everyone was at the sales on boxing day I had a stable 5mb thoughput which lead me to think they are over suscribed. I went though all the usual things with technical support, like its your filter sir, oh then its your modem, oh now its your pc, oh its now a virus slowing it down. Wel I pulled the setup from my next door neighbours whos on BT, pc, modem, ADSL filter the lot and connected it straight to my main BT socket and it was the same poor speeds.

Was promised by Pipex they would sanction for a BT engineer to check my line within 6 days, 15 days later nothing so I phoned them again today and asked if BT had checked the line, they had no record of this, infact they told me they would sanction BT to call again, but when the engineer would come they had no idea and to call back tomorrow.

I also find they have not been taking any monthly payments via direct debit for 5 months due to a systems error and now I have just been told they want £112 right on christmas. They say no payments taken since June, but i found they have Junes payment looking at my bank statement and told them but they say they want me to prove it by sending them a copy of the bank statement. This company is a joke, they don't know thier ass from thier elbow. I want out of this contract as they have broken it in my eyes in many ways.

If your thinking of joining Pipex, then Don't, you have been warned!!

This is an email they sent after I complaining about the poor speeds and direct debit errors they made, no sorry sir for the trouble we caused, just rude reply. So much for customer care :(


"Thank you for your email.



The termination of your broadband connection will incur a cancellation fee as you are still within your contract period. The cancellation fee will consist of the remaining months on your contract.



If you wish to cancel this service please reply to this email.


If you have any further enquiries please do not hesitate to contact us.

Regards


PIPEX Customer Care email team