Hello there everyone,

Well since my last post I have been playing tennis with the 'customer services' experts down at Pipex - they have come up with an even better suggestion for my invoice this time.....

I actually owe them £30 for 2 months worth of broadband, but they are claiming that I owe them £67.50, £30 extra for 2 months in which my broadband was not connected due to the ridiculous technical problems and another £7.50 for modem postage (which I am happy to pay to never hear from them again). So, according to Pipex I must pay for the postage, the 2 months of broadband I used AND the 2 months that I didnt, and that as 'a gesture of good will' (I quote) they will at some point refund me £30 - yes, 2 months free!!! Surely that means, if they will allow me 2 months free broadband that I should only owe them £7.50??? Can anyone explain this logic??