"...unfortunately you have agreed to a 12month contract and you would have been advised of this when you signed up over the phone. Unfortunately we have no record of a call advising you wished to cancel the service with the 7 day period."

so this is the response i get from some cretin at customer services, in reply to an email sent within the 7 day period asking to cancel.

i emailed them - and the have it in black and white - they REPLIED to the original email !!!
and also, it took 15 days for a response.

lets see what ofcom have to say.

i have never come across a company turn to sh*te so quickly.

absolutely appalling.

wouldn't mind if the speed and reliability was ok, but would you buy a car if it broke down every 5 minutes?
methinks not.

b*stards.

maybe some media coverage is needed - anyone fancy scaling big ben with a 'pipex is sh*t t-shirt?'