Hi Sezzika,

I'm posting the following information for you and everyone else who are getting nowhere: The following legal tips are from the Which? magazine which has just come through my letterbox. Hopefully, it may help. Below is written verbatim from Which?:

Ending a contract:

There's a legal difference between cancelling and terminating. We've heard from members who want to switch from ISP's and phone companies that aren't providing the service. They're told they will have to pay a cancellation fee - but this isn't so.

Breach of contract:

Internet and phone services are governed by the Supply of Goods and Services Act 1982. If the service isn't provided within a reasonable period of time, the company is in breach of contract. You're entitled to terminate the contract without financial penalty and to have a refund for the time the service was not operating.

Terminating the contract:

Contact the company by phone and in writing to say you're 'terminating' the contract because of this breach of conduct. By doing this you shouldn't have to pay, since ending a contract because a service is not being provided doesn't count as cancellation.

Cancelling a contract:

Ending a contract because you change your mind does count as cancellation and you'll be charged for the company's loss of profit (unless you have a specific right to cancel).

End of legal tips.

Sezzika, I hope this helps you and others. It may be an idea to cut and paste the above and to quote Which? when contacting Pipex.

Bye for now, Sara.