"I feel that these problems are industry wide issues that can only be resolved with tougher regulation."

Agree, but meanwhile Pipex seem to want to push things that much further than the rest.

As an example, read

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=pipex&Number=2745378&page=0&view=collapsed&sb=5&o=0&fpart=

and other posts there.