Sara:Yes, I have mentioned OFCOM, CICAS, Trading Standards, Watchdog, etc. but to no avail.

Anyway, I'm off to bed now. If I do get anywhere, finally, I will be sure to post another message, in the hope it can help someone else. I hope you won't be calling any of us dim-wits from now on because we are having genuine problems with Pipex. Goodnight.