And you think that it's acceptable that we have to hassle Pipex in this manner before they actually get off their arses and do something. Do you think it's acceptable to treat the people who pay your wages in this way? It's almost as if you expect us to accept the fact you're shite and make allowances for it.

You pay for a service. You don't get it, you move on to someone who does. It's the rule of the jungle. Except Pipex try and stop you doing that by tying you in for a year.

It's a great system. You want to buy something and call sales and you can get through in seconds. You call customer services to complain and you wait 45 minutes and that's if you're lucky. Recently you're told that all our advisors are busy, please call back later.

Understand why people are pissed off my friend. Quite frankly we've all got better things to do than sit on the phone all day to you lot. I've spent a total of five hours stuck in a queue waiting to talk to a Pipex representative over a recent problem I've had. It's just not good enough.

YC