Brooce

Companies are very careful to ensure that replies should always be issued when recorded delivery correspondence is received. For the financial services companies I have worked for, the RD envelope was always kept stapled to the letter, just to remind staff. If a reply was not sent and a customer complained, there would be an enquiry through the workflow to see who was allocated the post. I can tell you, it can be pretty uncomfortable when you have the CEO's office breathing down your neck, asking for information. This is why you should always send important letters to companies recorded. In regard to other letters received by standard post, companies receive thousands everyday and as this is not always listed as being allocated to be dealt with, on occasions replies are not always issued. I have heard that some companies do have unwritten procedures to file some letters through their shredders.

What do you make of this written in the letter containing my SAR: 'The signature part of your credit agreement does not constitute the full terms and conditions and these can be found on your current credit agreement.' ?????????

I think that are just saying the up to date terms and conditions can be found on your current agreement. They are usually sent with your monthly statements.

Huckster