hi , i am new to this ,but we had tiscal for a small office, not that much usage,i what a nightmare . we had a fault on our tiscali ,after three days of telling us that there was not a fault, tiscali finally admitted there was . then we were told that the problem was the router for three days ,finally we got an IT guy in to look at it and he was amazed at the lack of knowledge of tiscali help line " they seem to be working from a script " .result we kicked tiscali out.
on a personal note i am with pipex ,not the cheapest but easy to install and no problems , the help line does actually seem to know what they are talking about .seems you pay for what you get with broadband