Did that, and copied to the "Customer Complaints" department in Liverpool two weeks ago, after I sent the email and got the same automated response (I suspect that NUCEO AT NORWICH-UNION.CO.UK is not a real person, but a computer in the bowls of some grey building, probably offshore too!).

Sadly, no response! I think NU may have gone into liquidation, no-one seems to work there any more except for their computers!

It would be nice to think that the millions they spend on advertising, marketing and printing actually had an element of truth in it!