Hi, am hoping I am not the only one experiencing this, otherwise I am the unluckiest persoon in the UK at the moment!

I lodged a claim for my car with NU Direct back in May and within two weeks an engineer inspected the car, declared it a write off and suggested a settlement amount.

I contacted NU to be told that my claim was being reviewed and they would call back. No call after a week. I phoned again, same story! And this has been a weekly response since then and its now September!

In the meantime, I lodged a complaint, following their procedure. No response. I called the numbers in Liverpool, no respones. I sent a fax, no response. I have sent a complaint to the FOS, they are very busy, be patient. I sent an email to CEO's office, hrray, got an automated reply saying they would contact me with shortly. That was two weeks ago!

Besides wondering if Norwich Union work more than one day a week and if they know how to read a calendar or clock, is it considered reasonable with the insurance industry to tak 3 months to process a claim, not to return calls when promised, to hide behind a call centre script clearly designed to get an agrieved customer off the line, etc, etc?

I understand that, having dragged it out of one of the agents, that they are claiming the car has been modified and I didnt declare that. Sorry, but I am not a mechanic, how am I suppoed to know its modified?

The next problem will be how to evict the spiders who have gladly taken up residence! Am sure I will need a permit from the RSPS!

If I sound frustrated, I am! "Qoute me happy", but when they get your money, treat you with contempt!