Hi clairelj
I can understand your feelings here and would like to offer my help with your situation.
If you send an eamil from http://vodafone.co.uk/contactus with a link to this thread, your details and WRT135 in the body of the text (so that you are routed straight to my team), I'll get back to you as soon as possible.
Thanks
Kirsty
Web Relations Team
Vodafone UK