They are still employing criminals to work at their call centres. Last week my girlfriend had £1100 stolen from her account. The statement said it was done via telephone banking.Its another inside job. I have already read they jailed 2 employees for skimming accounts as part of some big fraud ring.

The utterly diabolical thing is, Abbey National have suspended my girlfriends account. They said this is for 7-10 days while they do their "investigations". It is now over 10 days, no one at the fraud department will give us any answers as to when the account will be re-activated and the money returned, Shes spoken to the local branch manager who is completely useless. So not only has Abbey National stolen her money, they've frozen her account.

Has anyone else experienced similar, or have any advice of what we can do ??