Agree totally with ex banker. Am still waiting for replacement debit card that expired on 30 November despite repeated calls to the call centre and one trip to a local branch.

Having been told by Abbey that they had sent a new card on 4 separate occassions, I was told tonight that due to a computer problem they had sent the previous cards to a previous address which I moved from in 2001. ( not my last address but the one before that). The Indian Sub Continent Call Centre agent suggested that I should go around to my old address ( which is over 150 miles away) and ask for the card.

He refused to issue a new card to my current address ( the one to which they have been sending my bank statements for 5 years) or refused to allow me to speak to a supervisor and suggested I ring the call centre again tomorrow after 9.00am. He did agree to put a stop on the card.

Having ben an Abbey customer for 37 years I an contemplating moving my current account.