Fair? Nothing is fair. 1) I moved my BT line toTalk-Talk on at the end of March 2007, reason was to pay a line rental which I was paying anyway and enjoy a broadband for free (not for the free calls). 2) My line went with them on 26th April 07. 3) Have had no phone for 1 month, this time BT that I left cannot help and the new nTalkTalk people are just making talktalk on my mobile. Complained and complained and complained and got no where. All operators are in a city called Bangalor in India and they drove me bananas big time. 4) I gave up, I almost gave up. This time costing me money that I pay via direct debit and the mobile phone I am using day time to call them. 5) Finally, they send a BT engineer who said if the problem is yours they will charge you. It was the box, don't what he did it worked. 6) Then the broadband, I asked a modem. They said they will charge me. The modem I waited to tghe end of August, another 4 months from going live 26/04/07. 7) This time, the cost for the line to me is over £120, mobile cost for calls I made to speak to them for asking to serve me. 8) Finally earlier this month 2 or 3rd September, I called customer services asking if they can help me nove back to BT. They asked why? I said ask me not why; I miss BT and please let me speak someone who can help me move back to good old BT. 9) Guess, I am still paying without even using tyhe free calls they think is why people come to them. 10) At the end, someone called me asking why I am moving back to BT, I told them that I have waiting my broadband modem for 5 months, 5 months I paid you without servicing me. She said she will arrange modem for free in 48 hours. 2 Weeks later I received no modem. 11) I called again, asking them what happen to my modem? they said they will send one again, this time it will reach me after 5 working days. 12) Few days ago, I got the modem and I am stupid happy customer who is still paying TalkTalk. I am just tired of complaining and complaining and complaining, I cannot complain anymore "No one listens or cares anyway". I tell you what, you must be feeling the same pain. How about you? tell me what you think, are you thinking what I think about TalkTalk?  Let us share your story with us. Come on everybody, there could a million people out there chewing their lips with anger and frustration.

Regards, 

Bashman