I've joined upto talktalk in mid October 2006 and at signup I was told that I would get broadband in 3 weeks time. My phone line got moved to talktalk on 1-Nov but I am still waiting for my broadband(Dec 19). After calling customer service multiple times (and holding on for quite a long time) I got responses informing me that it would happen in 2 weeks, one chap told me that I would have to buy talk talk broadband but that would be a contract for 12 months(apart from the original contract), totally confusing. 2 months later I am still waiting even for an activation email. I now use dial up service from AOL until my broadband becomes active. (£15.99 a month)

I was with Virgin broadband for over 2 years and except for 2 occasions for some billing enquiries, I never had to call them. I wish I had stayed with them but the lure of "phone + broadband" has brought me in to this situation. For anyone wanting to go for Virgin Broadband -thumbs up, thats a good option.

I've learned my lesson, the hard way and would recommend the same to any prospective talk talk customer - stay off talk talk. I wish Ofcom or someone takes notice that thousands of customers complaining about talk talk aren't fibbing and take some action on the company. At the very least they should give out realistic times before people sign up so that customers go in with their eyes open.


- Ravi