I went live on the 30th although my router and hub phone didn't arrive. I was able to use my old talktalk Huawei router so fair do's. No wireless but it's access nonethe less so would do as an interim solution.

I called BT and they advised me my equipment was never ordered but they would do so straight away. It was due in 10 working days.

On the 10th day I had a not through my letter box to collect a package from my neighbours. I collected it and it was the HUB but no HUB phone.

I emailed since each time I called I had to hold for 10 mins and left it at that. 10 workign days later, I got my hub phone (Which by the way has horrible ringtones.)

I suppose this is really a BT related post but I think it highlights the end of my prblems I was having with Orange.