Someone please explain whats going on with my pipex account....

i signed up a few weeks ago,only to find out there speed restrictions are horrific
i am on the 8mb unlimited package (max speed is 3mb during the day)

it cost me £30 per month (homecall package) (line rental/calls/BB)

the speeds were very slow,and after digging into pipex,found out they had put me on the heavy user server

now if anyone dont know the limit of this,its 1GB PER WEEK BETWEEN THE HOURS OF 5.30PM -11PM,you go over,and your off,until a following week.
So i tried to cancel the service due to being mis-sold the package..anyway,thats another story

So today,trying to follow up my dispute,they told me they were NOT even supplying me with Broadband!!!!
Even though i am connected as we speak,and i am using There broadband password/username
Even though a week earlier,they told me i have downloaded too much,etc etc
They said they could not connect,due to my old isp not removing the marker
I contacted my old ISP,ukonline,who said that my line was clear,completely??,and they have nothing more to do with me.

I ran a isp test,and it shows my isp is TISCALI,who i know is connected to pipex homecall.

Now i am like,are they supplying me?,or are they not?
Are they going to in a few months time say,oh btw,you owe us 6 months worth of broadband?

I just dont know what to think anymore


BTW,here is the FREEPHONE NUMBER

0800 107 6443