I was involved in a hit and run 3 months ago. The idiot that hit me was arrested by the police and admitted fault. Informed the insurance company and was told that if I want the car repaired quickly, I'll have to pay the excess. Since it was not my fault, I did not want to do that.

When I got his insurance details, I passed that to Sheila's Wheel and told them that they need to get the police report and send it to them. During that time, when I phoned to chase things up, I was always told that they have requested for police report but the police were taking their time. 2 months later, I was told that they will not pay for the police as there was no outlay and therefore not financial benefit for them to do so.

I found out that they did not go through the right procedure to request the police report after speaking to the police and then their staff. The police have no record of them requesting the report. I made a complaint and no one got back to me even though it was promised. Now I am left with no options but to pay £550 excess for the claim to move forward which is hard as my husband has just lost his job. I find it very unacceptable that their staff kept lying to me and I was just kept in the dark when they had no intention of helping me.

If anyone is thinking of using this company, think again. When you need their help, you won't get it!