It costs suppliers £25 a meter exchange, I would understand if I had never been with them or they had fitted the pre-pay but they didnt fit it bg did years ago for a previous owner. At the old house we paid scottish power by direct debit and never owed them a penny.

Npower have agreed to replace for free , also bg have also so goes to show you how much they want peoples custom. Oh well Im going to switch get the meter changed then use cash back site to get £110 of scottish power lol