We were with Scottish power for about 6 months at our previous address on a credit meter and paid by online direct debit, never had a problems they provided a service we paid our bill on a monthly basis and had no debt even at the finish with them.

So we moved address which unlucky for us has pre-payment meters in, which have been there for years. We moved to scottish power as they always offered us a good customer service, with weather getting very bad and been in a remote area we asked for these to be removed we dont have any money problems at all and we would like to get a discount for paying by direct debit on a online tariff instead of standard electric prices.

Now we have a 4 year old child and my partner has problems walking and breathing and with me working away, could mean that she is stuck in the house with no power and unable to get out or even move. Scottish power at first wanted £149 deposit along with £49 to change the meter. They say its their policy, to me it seems like they dont want custom and want to put people at risk.

So to sum it up, if you move into a property with pre-pay and you normaly pay by direct debit dont choose scottish power! Anyone else had this with them?

Thank you for your message and I am sorry that you are unhappy with the information given to you.

Please be aware that the security deposit is a commercial decision agreed by management to secure payment from customers. Please do not feel insulted by this as the security deposit applies to all customers who have not been with ScottishPower for 12-months and wish to remove a prepayment meter.

The charge of £43.99 again is applicable to all customers who wish to change their meter, i.e. if a customer wishes to remove a 2-rate credit meter and install a 1-rate credit meter we will also request payment for the work required. This payment covers the costs involved with changing the meter.

I am aware that you have been provided with contact details of my colleague within Customer Relations. Please do not hesitate to contact him direct if you have any further queries.

Kind Regards

Colin @ ScottishPower"


Thank you for your email. It is important to clarify that ScottishPower prepayment prices are cheaper than those applied to customers that have a credit meter and pay on a quarterly basis, so cannot agree that we charge vulnerable customers more.

dont deal with this guy:
Senior Complaints Advisor
Customer Relations
14 Midlands Single Rate standard 13.38p standing charge inc vat, 9.800p inc vat unit charge

pre-pay 14 Midlands Single Rate 18.41p standing charge inc vat, 10.695p inc vat unit charge

So is it me or do scottish power not understand what they charge?