My boyfriend has had the same sort of problem Drive assist was supplying his Courtesy car via his insurance company and has been ripped off, Car was spotless when arrived the driver was really thorough and did all checks, but on pick up it was a different story no thorough checks were made and the driver seemed happy with the car no damage was pointed out petrol was checked and everything was fine he passed him a hand held computer to sign for collection and went on his way happily telling him this was his last pick up of the day! it seemed strange it was so quick as the other guy took his time to check but he just thought it was because he wanted to get off!!

It was only 2 days later when he received a Bill thanking him for his Payment of £29.90 and a report saying there was damage to the rim that wasnt there before also the petrol tank was empty!! FURIOUS he called Drive assist who informed him that he should of read the hand held and that would of told him of the damage my boyfriend cant recall what was on the screen but surely any damaged should of been discussed!!! they told him that if he had any complaints he needs to email them,

We couldnt beleive that its happened with other people too! they seem to be just ripping people off and getting away with it i know its only thirty quid but its not the point were disgusted with them have made a complaint to the insurance company about using such a bad company and theyre looking into it! and ive just received a letter from Drive Assist who will be looking into it since receiving my phone call so we will see!!! will keep updated