Having just tried to contact themobs with regards a cash back question pre sending my claim off, i too was greeted with a voice message stating that "Due to unforseen circustances we "the company"no longer operate. (0870 111 0157)
I started to look on the web and found your thread with regards Themobs and thought i should tell you what has been said to me by 3 The mobile company who the contract was with.
I rang 3 customer services (333) and spoke to a chap called Carlton who could only give me contact details of Themobs, i tried to explain to him that i had these details and would not be able to speak to anyone at themobs as they had gone into liquidation. I also tried to explain that i felt the contract had been broken but not by me and that i did no longer want to carry on with the contract as i would no longer get money back as stated in the contract. So in my opinion the contract had been broken at that end.. He could noot help me and i asked to speak to a higher manager.
I was put through to a manager called Nehal and once again explained what had happend with themobs etc. and that i wanted the contract and direct debit cancelling.
Nehal offered me three options
Pay the full line rental for Jan 07 to July 07 £35 per month and terminate the contract.
Pay to switch (£25) to a lower costing contract
Find someone to take over my contract.
I have declined all three offers.
These offers do not help the suckers like me who have been duped by mobile companys and in a way encourage themobs to carry on because we have to pay our contract no matter what.
Three dont care what happens to the bill payer as long as they get their bills paid.
I explained this to Nehal and he told me to contact customer services by email if i was not happy, when i asked to speak to a senior manager he declined my offer and said email. I asked him if he realized how serious this was and what this press would have on 3 and he was not really bothered.
Why can't 3 or any other mobile company have a money bond from these companys who offer deals on their networks which would ensure this would not happen again.?
I was offered 12 months discounted line rental £35 x 6 = £210 (for first refund 1 to 6 months) and same for month 7 to 12.
Hope this helps. If anyone wants to contact me pleased do.
PaulT