Hi  I am having problems with phones2udirect cashback claim. I have sent in my claims at months 6 and 9 and not had either. Both sent recorded delivery, letter of complaint sent to MD of company and loads of emails sent and all they ever say is your claim is being investigated.  Does anyone know what the letter is using the Consumer Act 1967 as a means to getting them to take action  and pay out ? I'd be grateful for any help. Thanks