thank you for posting these email addresses, I have been having an ongoing 5mth long problem with overcharging and have spoke to almost every blooming customer service advisor and been promised the earth, of course nothing happened to sort out my prob and emails werent answered. I found your posting this morning and sent off a quick to the point email to MR Dubens and Mr Read and hey presto, my problem answered and apparently resolved by 4pm today, about 5 hours after I emailed, It pays to go to the top, Im so glad I found your posting