Thank you for the contact details above. I've been a Pipex customer for over 13 years and must say I have always been happy with the actual internet connection/service provision of their dial up and ADSL services. I have had very few interruptions over the years and found them better at dealing with immediate technical difficulties on the phone, than many other companies I've dealt with over the years.

Having said that I could not agree more that *their customer service is appalling!* Over the years I have only had to deal with their customer services department a few times, but every time it has taken multiple emails, phone calls and faxes to get a basic response or rectify the issue!

My current Pipex nightmare: I have tried to get an answer as to why my two Pipex accounts (Pipex Dial & ADSL) have *6 live direct debit mandates* on my bank account!?... I tried phoe's suggestion of going to the top today - and will keep you posted!

O.