Hi Jim,

Sounds bad. I had a similar situation with an insurance company once, ringing up all the time while they kept losing all my forms etc.

I guess there are plenty of useless people in any call centre who really couldn't give a monkey's about customer support. I moan about them too but I think I'll try and be a bit more sympathetic now I've witnessed the other side of things.

Sometimes their system breaks down randomly and just cuts everyone off after they've been waiting for ages to get through, my bloke complains about this when he gets home from work and says he feels really bad when it happens and he has sympathy with the people waiting in the queues, but not much he can do about it. :o(

So there are good ones too....wouldn't like to guess what % though!

OK so he's fairly new to the job but he really tries to help people and feels frustrated that he can't sometimes. But from what he's said to me, some call centre tips I would to everyone offer are:
1) Once you are through, don't rant for ages about how long you have spent on hold because, as he has rightly pointed out, he just has to sit there and listen until they have calmed down and they have wasted even more of their phone bill ranting before he can help them.
2) Be aware that a lot of the time, when they say 'my supervisor will tell you the same thing'...they mean it.

Anyway, I will take a break from my crusade now before I annoy anyone! ;o) Just sticking up for the underdogs (the good ones not the naff ones).