I'm not going to comment on Pipex themselves as I don't know what they're up to and they are probably crap.

Just a plea not to take it out on the guys on the phone too much, eh? My fiance works in their call centre and was stuck on the phones after just a few days training. He was terrified, especially as he was told he'd get 6-8 weeks training when he signed up. Their training appears to be less than great and their systems are apparantly dodgy and keep breaking.

Btw he is something of a computer genius (only doing this job to get on the ladder since he has no qualifications) but it takes time to get used to Pipex's specific systems and with such flimsy training it's not surprising.

On several occasions he has finished his shift an hour late (unpaid overtime) when he has taken a long call and had to help someone out, he's a good guy.

As I said, not defending Pipex by any means, just trying to speak out a bit for the 'muppets' on the other end of the phone.

Hope it doesn't fall on deaf ears!

Good luck with Pipex guys, sorry you're having such a hard time! I'm with Wanadoo and they're not much better, lol. :o)