Jim

I wasn't charged anything for the callout, but all the guy did was check the sync speed of the connection into the house, ie. on BT owned equipment. All this confirmed was that it is working OK which I suppose in itself is useful as it was something that needed to be eliminated from the equation.

I don't know what gear you guys are using in terms of routers, but my Netgear router enables me to check download sync speeds and these were pretty stable at between 6 and 7MB so I new that something was working right. The bit that enabled me to get up to the 4.5 - 5MB speeds that I'm currently getting was nothing to do with Pipex but involved a BT tweak that was enabled while I was actually speaking to the BT guy. I literally went from 512K to 4.5MB instantaneously.

I think you need to get the basics sorted out first. You need to establish if you're actually getting the required speeds into your house. You've probably already done this already so excuse my ignorance. If you are getting the correct speeds in then at least you can eliminate this.

With Pipex technical support it really is pot luck, but this 'call back later' thing that they're doing now is totally crap. When you do get someone half decent, it can really make the difference between success and failure.

Best, Yellowcake