Hi

I think you've got to get the 10 day stabilisation period out of the way before you start firing rockets! During this period my speed fluctuated from 500K to 4.5MB but if you ring them they'll say that this is normal and BT are just finding your optimal speed. In my case this turned out to be complete rubbish. After the period I got 500K and the rest is history.

For their customer service levels alone, If I was looking for a new ISP now, I would avoid Pipex. A 45 minute wait to speak to someone is unacceptable and now what they're doing is saying that all their operators are busy, please call back later. Now that is bad and also unacceptable.

If you do get problems, you need an ISP that you can work with to get things resolved. Pipex's levels of customer service are virtually zero. If I were you now, I'd be looking at someone like Zen as an ISP, but at the end of the day it's your choice. Just remember that the longer you leave it the harder it will be to get out. You may have already left it too late.

All the best

Yellowcake