Jimmibo

Your scenario mirrors mine exactly. The only differerence I have is that BT have contacted Pipex and want to come to my house to check out the line as there seems to be a fault on it. They gave me a series of appointments options and they're allegedly going to arrange for a BT engineer to visit me. I was on a 2mb service before and also decided to upgrade. Since then, the best I've got is 1.3MB.

You're absolutey right .... they are total shite!

I too have been with them for four or so years and they USED to be really good. I spent a lot of time choosing my ISP and Pipex came out tops in literally everything.

Just remember that they're not providing the service you signed up to and therefore are in breach of contract. The next step for me is to simply cancel. I have a year to go also but f**k 'em.

Yellowcake