Do not stop the payments.

Your contract for the line rental is with the service provider (T-Mobile / Orange etc) NOT phones 4 u. If you stop the payments then the service provider will chase you and hold you to that contract.

Follow the advice of the Citizen Advice and go back to them at each stage of the disagreement. If this does come to the small claims court they will ensure you have all the preparation required for a good case.

Finally - having worked in large organizations non-standard issues can quickly become lost in the cracks. the key is to find someone with a bit of nouse to help you out.

1) Call up the Press Office and ask them to have their "expert" call you up to help out. Most companies have a process in place to quickly fix issues when the media call up. I have successfully piggy backed this process a number of times with good results

2) Similar to 1) above, write to the chairman at his home address (find out from companies house). This usually fast tracks your issue to the "expert" mentioned above.



Smala01