Last jan i took out a 12 month contract with this company as a casback offer. have sent in 2 claims to them (after month 6 and 9), both recorded delivery and both successfully delivered. It is impossible to speak to anyone on the phone about casback claims or complaints. you have to email or write. Emails get a reply (usually) after about a week just saying that my claim has been escalated and i will be contacted shortly (which never happens). i have written personally to the managing director (still no reply). I have written 2 letters of complaint (no reply). I have contacted my local trading standards who are trying to contact the company direct too. Help !! Where do i go next with this claim. They haven't said my claim is incorrect at all they just don't reply or pay out. I believe there is some breach of contract that they are making but don't know any more information about it. I also saw on the net that you can claim through the courts online and have considered doing this too. Anyone had any experience with phones2u or able to offer any advice on getting this company to honour their deal ?