Hi Juan

You are absolutely right... many people get a real SHOCK with phones 4 u in general  not to mention phones 4u insurance  Policy Admin Services insurance.. Imagine someobey pays almost 175 pounds insurance on a 18 month mobile phone contract and your  phones 4 u phones goes faulty:

YOU WILL Have to pay 50 pounds excess feee..  a real RIP OFF from phones for you. and when you try to reach phones 4u on telephone.. they will tell you their system is down.. they told me that couple of times.. and when i tried hiding my number with 141.. ( 2seconds later) their sysstem was not down.. A REAL JOKE !!! I dont know really a cumpany for such poor customer services still survive.. I am looking forward to the COLLAPSE OF PHONES 4U !!!

If you any of you suffer from phones 4u.. please make your complaint to OFFICE of Fair trading..