10 months ago roughly i went in there and asked about buying out my contract as it had i think 6 months on it left or possibly less i cant remember exactly. So explained that I need a lot of texts as text my other half a lot as cant talk at work and a few mins for when she isnt and for ringing other people, friends etc. He explained about vodafone tariff that for £40 you get 500 mins and 100 texts and stop the clock (simple terms if you dont know. use the phone for 1 hour pay for 3 of your inclusive mins) and free picture messages but they will use 3-4 of your text messages, yeah no problem came my reply. i said yeah that sounds good and i knew what phone i wanted as it was the newer version of what i had, i didnt even test the phone as i loved the previous one soo much didnt need to as knew it would be better no question.so they said well the most we can offer you is £80 cash back today which is 4 months line rental if you drop the tariff to the lowest one (£20 odd) so i said well if you can give me the full amount of the 6 months line rental or what ever i had left I would sign there and then. so the manager gets involved and agent explains it all to him. off he goes for half hour or so on the phone to head office apparently. came back and said yeah we can do that, it will be £80 today and £40 cheque within 14days i think he said. so i said ok where do i sign.

first bill arrived and it was £80. i looked at it and didnt go over anything apart from I think one phone call totally 40p or something. So i rang vodaphone and they told me that your always charged two months line rental. so i went into phones4u and said this. "oh the agent would have told you this" well no one said anything to me at all and never said anything about picture messages (i only noticed the picture messages last month when for some reason i looked at my bill as i dont normally and realised that everytime i sent one they charged me 30p i think it was).
They also said they will buy me out after 12 months of the contract but after all this im very unsure and afterwards my other half gont the same deal and same amount of money/cheque combo which she didnt have the same line rental amount left and they didnt question it (which I thought was odd) she has still never got her £40 cheque as P4U apparently want it in writing but she hasnt got anything it was all word of mouth

PERSONALLY AFTER THIS CONTRACT RUNS OUT I WONT TOUCH PHONES 4 U AGAIN OR IF THEY DO BUY ME OUT I WANT EVERYTHING IN WRITING REGARDLESS OF HOW SMALL THE ISSUE IS THEN NOTHING OF ABOVE CAN OCCUR  AGAIN

sorry about the essay