As ive said in a previous post, i do work for phones 4 u. As a company they are trying massivley to improve the're customer service and shed the image that alot of folks have of them , so far they have made it so both staff and management will lose money if they give bad customer service. Im sure you all know the the mobile retail industry has a commision based pay. If a store has a bad customer reaction , through complaints etc they will lose 25 % of commsion and gain 25% for a positive feedback, and the managers have a similar scheme. So its really not in our best interests to *** people off. As a customer the thing alot of people dont realise is when you get a phone from us , there is more then one compay involved. Phones 4 u , the network, the manufactuer of the phone eg nokia, and if you have to sent the phone away with a fault, the repair compay mprc. So if some thing goes wrong , it maybe nothing to do with us, but as its where you got the phone from, we tend to get the blame. Now im not saying that we wouldnt help, but ive had it where a customer sent a cancellation letter to vodafone, and they didnt cancel it. Thats what i told her to do, which is the correct procedure . But she went mental at me " im not shopping at phones 4 u again" . In that instance, i have no control of what the network do, but i got the flak. The other thing is sometimes the other companys cant be bothered to deal with a problem, they can see it was purchased in p4u, so they just blmae us and tell you to go instore, and when you arrive to tell us you've been cut off or whatever we just have to refer you to the network again ( in this example ) because someone on the phone thought' issue, i cant be bothered'.

Now all that being said, i, well aware that there have been customer service issues caused by our company, all i can say is that the company is making alot of changes to ensure that going forward we look after our customers and they will come back to us. Myself , when i went into my current store, it was rife with problems and unresolved issues, it took me a while but i resolved 90% of them to the customers satisfaction and have virtually no issues that were down to service since. Alot of staff ave been sacked across the company for being underhanded , so beleive me when i say the company is very serious about this. There will still be somethings im sure that cause issues, but speak to the manager of your local store, its in the're best interest to help you