I work for a company that sells mobile phones, Contracts, Pay As You Go SIMs etc.. and I have a lot of inside knowledge about various networks and makes of handsets etc... that isn't widely known to the public.  I stopped outside a Phones 4 U store and picked up a phone displayed on the table of samples standing on the pavement in front of the shop.  Just curiosity, you understand, I had no intention of buying.  The manager came out and struck up a conversation with me (probably hoping to sell me a phone).  The upshot was that he offered me a job cos he was impressed with my inside knowledge.  I said I wasn't interested but he asked me to think about it and maybe get back in touch.  I checked out the Phones 4 U website once I was back home and the salary scale was no better than what I'm on anyway.  Furthermore there would have been travelling costs, so it was a non-starter, really.  Everyone has to make a living of course, but reading your post tells me that there are some unscrupulous traders who have an angle on making sure that the customer is NOT "King" but "Sucker" in circumstances when they dare to challenge the company or present a situation that would result in loss of commission already assumed to be solid.  This experience isn't necessarily the case with EVERY branch of Phones 4 U but it appears they do have an aggressive marketing and sales approach, but follow-up customer service is weak. I guess I'm not aggressive or dishonest enough to be happy in a job like that!  By the way, if you buy your contract directly from the network and not from a middle man like Phones 4 U, you get better after sales treatment.