I took a phone back to phones 4 u and they were really nice about it, I had no problems, the staff were very friendly and helpful. It is worth pointing out that as the person above works for a competitor of phones 4 u, it is very unprofessional to slag a company off when they are in the same industry. The comments made by this person would completely put me off ever buying from O2. My son currently has a phone from O2, with the insurance and when it broke, they refused to repair it, even although it was under insurance. He then cancelled his insurance and purchased another phone and will be ending his contract with O2 next month. The reason that phones 4 u are still around is because they can get the best deals from all the suppliers and not just one. This makes them more competitve, they will always better another deal, which is obviously better for the customer. So maybe there is good and bad in every company and it is just pot luck what you get.