Hi,

I have USD account with HSBC and I do overseas transfer to US. The bank charged £25 for every transfer made to US, however the beneficiary received $25 less. When enquired with the beneficiary they said there are no charges from their bankers and there are no charges for money receiving in their account. HSBC says there shouldn't be any charges deducted from the amount transferred to the beneficiary as the charges are already debited to my USD current account. I am in a fix now and nowhere to go. The total of such extra charges amount to £100.

Can you please help how to claim these additional charges back which shouldn't have been charged to me.

Thanks

John999