Well this is my woeful story. In december i rang Orange to cancel my Broadband I repeatedly told the operator that I wanted to cancel the account as she kept babbling on about special deals and she had mentioned the 30 day cancelation process. In the end i put the phone down on her. I later found out that I'd forgotten to cancel the payments for Feb and march...thats my fault I accept that. In December I had a new phone line installed and ceased using the other one.

Today I got a letter from Orange regarding missing payments. So i duely called them to be told that in December I had not confirmed that I wanted to delete my account.....excuse me what part of I wish to cancel....didn't they understand? I'm sure the operator that I spoke to this time was trying to wind me up because he even insisted that I had not confirmed to him that I wanted to end my account FFS! He then kept me on hold for "two minutes" came back and insisted that though he would cancel my account from today another department would contact me about the debt!