hi, in response to your comment about the helpdesk being outsourced.....on is it just!!

I was with Wanadoo then they went to Orange so have been with them about 4yrs - had Livebox for over 2yrs now - never had a problem until the other day.... for some reason we were not getting a signal into the livebox and it too 2 days and numerous calls to their call centre IN INDIA which was really not much help - they were working to a script and kept going over the same thing.

When we did get a guy from the UK team to call us, they would not speak to my husband who was the only one at home (remember they called us and its a PC / modem we are talking about not bank funds!), I had to ring India to give his details so they would talk to him - asked for a call back, they cannot do that they are an INCOMING call centre only!

My ....how frustrated we were!! Eventually we unplugged everything again (4th time) and it somehow then worked!! I was considering now moving to Sky for £1 extra per month we get 4 sky mix channels as it includes broadband / free calls / all freeview channels however, having read the reviews on Sky, not sure sure now!