Hi

Have seen some people very fed-up with Orange so I thought I would share my 'success' and insights.

To cut a long story short - after ordering and repeatedly calling to try to get my broadband and telephone line sorted, I still had no service after over two months, they took 3 months payment and still hadn't transferred my phoneline over to Orange. When I called to cancel my contract which according to their terms & conditions was not valid, I was told I would have to pay £350 in cancellation fees. A blunt letter to the Executive Champion for Customer Service (nice title huh!) stating I would take them to Trading Standards suddenly rectified the problem. Money back and an apology - thank you very much Mr Orange.

If you want to persist with Orange - I was advised by an Orange customer service person to try the mobile customer service helpline. Makes me wonder whether the B'band telephone stuff is outsourced- which makes sense as I was treated badly by the Orange b'band customer helpdesk and is very unlike Orange Mobile Customer Service. i didn't try this as I had already written to the Exec Champ. and quite frankly had had enough- but good luck if you try it.

Alternatively check the Terms & Conditions of your contract and write to tell them their failings.

Then go with Talk Talk (who have been great sofar)!