i agree with wt shorty says. i have been with ntl/virgin media for sometime nw and haven't had probs so far. very rarely my internet connection goes a lil bit slow but that is normally sorted after a coupla hours or so (sometimes a good old reboot does the trick!). this is as i said very rare. i dont know about virgin media customer service cos i haven't had a reason to ring them! when it was ntl, i had a prob with them cos i got conflictin advice about movin my bb conxn to my new house, and also they kept sendin me a coupla bills when i had cancelled my bb at the time of movin house but that was all sorted after a few phone calls and as i say, it was customer service with ntl a few years back and i haven't had any probs with bb. i would recommend virgin media for bb. cheap and reliable and its cable so speeds are far more stable and accurate.