Thanks!  This is very useful information.  I have already sent tOrange a letter by recorded delivery stating that the mobile department mis-sold me the product by stating there was a cooling off period, which Orange Broadband is now reneging on.  I also mentioned my statutory rights, quoting 14 days instead of 10 day.  But in any case, I've only had the product active for 5 days!!  This should be within any conceivable definition of a cool-off period.

 However, I have been getting mixed advice on Canceling the Direct Debit.  I have read in some of the other postings that canceling the DD can severely affect my credit history and large add administration charges on top of whatever they decide to charge me.  Any thoughts?