This companies customer service is shocking. Been trying to switch ISP to O2 Broadband for nearly 5 months. These are the attempts.

1. Tried to switch online. System did not recognise my bank.

2. E-mailed. Told to call Sales. Got a grumpy Scottish call centre worker who said my home phone number of several years did not exist. No attempt to resolve the matter.

3. E-mailed again. Told to visit an O2 store. Finally my order was accepted. Received a letter saying the switch was imminent. Nothing ever happened.

4. Called customer services. Did not know what the problem was. Someone would call back. No one ever called.

5. Called customer services another 2 times. Told switch would be soon. Nothing.

6. Sent letter to O2 complaints dept. Again no response.

I am probably lucky that I never switched to O2 if this is the kind of service it provides. Just how difficult is it for them to communicate. As a O2 customer with 2 mobile accounts that I am about to cancel it does make me wonder whether they want peoples business or not.