Well.... It looks like the car is finally sorted!

The car still felt bumpy after collecting last from NA, but this is because of the start of the blow-out and the fact that now that the tyre has been replaced it feels like it did before it went in.

The independent garage that I took the car to for inspection said that it looks like everything has now been fixed, with the exception of the glow plugs which should have been replaced during the major service. However, that's far too minor a thing to dwell on given everything else that's happened.

Now that the car is sorted, all that is left to do is to respond to the letter from the CEO and thank them for their help and ask them what they are doing to prevent this kind of thing from ever happening again, i.e. having to wait until escalation reaches a regional manager in order for their organisation to say "you're right, we messed up and we'll get things sorted for you."

Any of you who want to use NA in the future, I strongly recommend scrutinisng any work they carry out or if you can't, then get someone else to. Otherwise, I would stay well clear until they prove that they have improved the QA.

Let's bare in mind that the car went in in April and only now is an independentgarage satisfied that it's now back to how it was originally. I wouldn't want anyone to go through the same thing we have.

I will post back and let you know what the CEO says. However, if I'm asked not to publish details of the correspondance, then I will agree not to do so, because the proof will be in their actions and not anything they necessarily say.